在中国移动江苏公司苏州分公司(以下简称“苏州移动”)投诉处理监控中心,有这样一群客服人员:面对客户咨询和投诉,她们每天都呈现最真诚的微笑,拿出100%的优质服务。那么,如何才能将“服务”打造成“优服务”呢?相信没有人比她们更有心得了,因为她们既是苏州移动优服务这一“金字招牌”的缔造者,也是让优服务做得更好、铺得更广、走得更远的践行者。 In China Mobile Suzhou Branch of Jiangsu Company (hereinafter referred to as “Suzhou Mobile”) Complaints Monitoring and Control Center, there is such a group of customer service staff: in the face of customer inquiries and complaints, they present the most sincere smile every day, come up with 100% Quality service. So, how can we make “service ” into “excellent service ”? I believe no one more than their experience, because they are both the mobile service Suzhou, the Good service to do a better, more extensive, go further practitioners.