让人民群众满意是部党组开展“服务旅客创先争优”活动作出的承诺,也是检验铁路科学发展的根本标准。抓好铁路服务文件建设,既要加强“硬件”建设,更要抓好“软件”建设,做到两手抓、两不误,细化到一线来说,就是要在物质文化建设上关注细节、在行为文化建设上严守礼节、在制度文化建设上注重关节,最终让人民群众满意。 Letting the masses of the people satisfy themselves is a commitment made by the ministry and party group to “serve the guests and create excellence” and is also the basic standard for testing the scientific development of the railway. To do a good job in the construction of railway service documents, it is necessary to strengthen the building of “hardware” and more attention should be paid to the construction of “software” so as to achieve the goal of building a material and cultural building Concerned about the details, in the behavior and culture to strictly observe etiquette, institutional culture in the focus on the joints, and ultimately let the people satisfied.