我国施工企业自上世纪九十年代中期,开始贯彻ISO9000族标准至今已近10年,80%以上的企业先后通过了质量体系认证。近年又有部分企业通过了环境及职业健康安全标准的认证,企业的基础管理工作得到进一步规范,产品质量及相关方满意度逐年提高。但是,我们也应该看到,在绝大部分企业的贯标中,编写程序文件和执行程序文件“两张皮”的现象还十分普遍,严重地影响了 China’s construction enterprises since the mid-nineties of last century, began implementing the ISO9000 standards so far nearly 10 years, more than 80% of the enterprises have passed the quality system certification. In recent years, some enterprises have passed the certification of environmental and occupational health and safety standards. The basic management of enterprises has been further standardized and the product quality and the satisfaction of related parties have been increasing year by year. However, we should also see that in the process of implementing most enterprises, the compilation of procedural documents and procedures for the implementation of the “two skins” is still widespread and has seriously affected the