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营业厅作为企业的服务前沿,是客户接触的第一窗口,客户对企业服务的感知大多来源于营业厅的环境、服务功能以及营业员的服务行为和业务处理能力。2013年以来,河南三门峡联通通过改造装修营业厅、改善营业环境、完善各项规章制度,将营业厅由原来单一的服务功能转变成为集服务、营销、体验、宣传为一体的综合功能,加强窗口营业管理,完善服务设施,加大对营业前台服务人员的培训力度,规范服务标准,提高人员服务技能,创新服务举措,为广大客户提供满意服务,使客户对企业的感知普遍提高。
Business hall as a business frontier, is the first window of customer contact, customer perception of business services mostly come from the business environment, service functions and salesperson service behavior and business processing capabilities. Since 2013, Henan Sanmenxia Unicom has transformed its business hall to improve the business environment and improve various rules and regulations. It has transformed the business hall from a single service function into an integrated service integrating services, marketing, experience and promotion, and strengthened its window Business management, improve service facilities, increase the training of business front desk staff, standardize service standards, improve staff service skills, innovative service initiatives to provide our clients with satisfactory services to enable customers to improve the general perception of the business.