预期,即预先期待,是对未来情况的估计。超预期,则是超出对方预期,你做出一件事来,比对方之前对你、对事件的预期程度要好、要高、要惊艳,令人刮目相看了,甚至他惊喜、感动、感激、感恩,那可就会产生奇效了。超出客户预期某咨询项目,合同包含的是绩效考核和薪酬管理两个模块,但是项目组组长却要求项目组成员:在开始策划时就要做好全面准备;在项目进行 Expectation, anticipation, is an estimate of the future. Exceed expectations, it is beyond the expectations of the other side, you make a thing, than before the other side of you, the expected extent of the incident is better, higher, to be amazing, impressive, and even his surprise, touched, grateful, grateful , Then it will have a miraculous effect. Exceeds a customer’s expectation of a consulting project, the contract contains two modules of performance appraisal and compensation management, but the project team leader has asked the project team members: at the beginning of planning must be fully prepared; in the project