在许多企业中,由于理念传达、制度设置、员工培训等方面的不到位,“市场第一”、“消费者是上帝”的理念没有很好地在企业的每一个部门、每一位员工身上体现。不知普通顾客在接受服务时,曾经有多少次遇到过下面这种情况:他们对服务的某一方面表示不满时,服务人员却声称,自己对被服务者指出的服务缺陷无能为力,因为“领导才能决定更改”,或是“制度就是这样规 In many enterprises, the idea of ​​“market first” and “consumers are God” did not work well in every department of the enterprise and every employee due to lack of ideas, institutional settings and staff training. reflect. I do not know how many times an average customer has encountered this type of service when receiving service: When they were dissatisfied with one aspect of the service, the service officer claimed that they were powerless to the service flaw indicated by the service because “leadership In order to decide to change ”, or" system is such a rule