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一、说教材1.职业背景接待服务是星级饭店前厅服务的基本操作程序与技能中的重要组成部分,培养学生具备前厅接待服务的基本能力是本专业课程的核心部分。本节课的教学目的是使学生熟悉饭店前厅部接待服务的基本程序和方法,具有较熟练的接待服务等各项前厅服务技能,热爱并胜任饭店前厅服务工作。2.思路设计通过任务驱动法布置任务使学生学会思考;
First, the textbook 1. Occupation Background Reception service is an important part of the basic operating procedures and skills of the star hotel lobby services, training students to have the basic ability of the reception hall service is the core part of this professional course. The purpose of teaching in this lesson is to familiarize students with the basic procedures and methods of hospitality services in the front desk of the hotel, to have more skillful reception services and other hall service skills, to love and be responsible for the service of the hotel lobby. 2 ideas design task-driven method to set the task so that students learn to think;