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自2007年东莞图书馆率先投入使用第一台自助图书馆后,在全国推广使用自助图书馆已走过了10年风雨历程,受到了媒体舆论的高度肯定。然而使用过程中,出现了不少问题也饱受媒体的诟病,被指利用率低、图书种类少、故障率高、造价昂贵等。媒体强大的舆论导向作用是图书馆界不可忽视的力量,处理不好极大影响图书馆的形象,应重视媒体舆论的评价,作为改进工作的压力和方向。文章探讨大力发展基于O2O商业模式下的“网上借阅、送书上门”的借阅模式,将自助图书馆作为终端的投递点和还书点,并尝试跨界合作,采用造价更优惠、体积更小、更亲民的智能快递柜作为有效补充。
Since the first self-service library was put into use by the Dongguan Library in 2007, it has gone through 10 years of stormy history in promoting the use of the self-service library across the country, and has been highly affirmed by the media. However, in the course of using, a lot of problems have also been criticized by the media, referring to the low utilization rate, the small number of books, the high failure rate and the high cost. The strong media-oriented role of the media is a force that can not be ignored in the library industry. Handling badly affects the image of the library greatly, and should pay due attention to the media’s opinion as a pressure and direction for improving the work. This article explores the lending mode based on “online borrowing, sending home” based on the O2O business model, using the self-service library as the delivery and reposting point of the terminal, and trying out cross-border cooperation to adopt a more cost-effective and volume- Smaller, more close to the people of the smart courier as an effective supplement.