都说“顾客是上帝”。突然冒出一个人,振臂高呼一声“顾客第二”。这是否显得太没有水平?太没有服务意识?太没有市场观念?太不把“衣食父母”放在眼里?太不想赚钱了?非也!这位“顾客第二”的高呼者,便是美国罗氏旅游公司的老板罗森布鲁斯先生,他以“顾客第二”的经营之道,在短短的15个春秋就把原先只不过是费城地区的一家小旅行社,发展到年营业额高达15亿美元的世界三大旅游公司了。 Say “Customer is God ”. Suddenly emerge a man, shouted loudly “customer second ”. Does this seem too level? There is no sense of service? There is no concept of the market? Too much to “food and clothing parents” in the eyes? Do not want to make money too ?! Also the “customer second” high The caller is Rosenblaus, the owner of Roche Travel Company. With his “customer second” business approach, he turned out to be only a small travel agency in the Philadelphia area in only 15 short years. The development of the annual turnover of up to 1.5 billion US dollars in the world’s three major travel companies.