“电”作为一种特殊的商品,以其自身的无形性,不可储存性,产、供、销于一体的不可分离性,决定了它有别于其它商品。供电企业作为电的“经营商”如何在国家经济高速发展、实现和谐供用电的今天进一步提升服务品位、实现服务水平的晋级管理显得尤为重要。近年来,国家电网公司提出的“三个十条”“、四个服务”宗旨的到位落实,明确了我们在供用电全过程中的办理程序、收费标准、服务时间和服务要求。这些标准的实施极大地提高了电力职工的服务意识和责任意识, “Electric ” as a special commodity, with its own intangibility, non-storage, production, supply and sales in one of the inseparability, decided it is different from other goods. Power supply enterprises as the electricity “business ” How the rapid development of the economy in the country, to achieve harmony for power today to further enhance service quality, service level promotion management is particularly important. In recent years, the State Grid Corporation of China put forward the implementation of the principle of “three ten”, “four services” put forward by the State Grid Corporation of China, clarifying the handling procedures, charging standards, service hours and service requirements in the whole process of supplying electricity . The implementation of these standards has greatly raised the awareness of service and responsibility of electric workers,