客运管理是交通运输行业管理的“窗口”,这个“窗口”是文明行业的透视镜。 一、实施客运管理“民心工程”的构想 随着道路客运市场的逐步开放,乘客及业户要求的服务水平越来越高。一些社会热点、难点问题也随之萌生,倒客、甩客、争客、卖客、高价票、蛮横待客等不良行为成为社会关注的焦点;作为运输管理机构如何才能为乘客、为业户排忧解难,擦亮客运管理这个“窗口”?我们认为适应客观新形势,就必须实行三个转变:转变职能、转变作风、转变工作方式;着眼于两个贴近:一是贴近客运管理规范要求,二是贴近业户和乘客,拉 Passenger transport management is the “window” of the transportation industry. This “window” is the lens of the civilized industry. I. CONCEPTS OF IMPLEMENTING THE “MAN-MASS PROJECT” OF PASSENGER TRANSPORTATION Along with the gradual opening up of the road passenger transport market, the service level demanded by passengers and employers is getting higher and higher. Some social hot spots and difficult issues are also emerging. Recipients, decorators, bidders, sellers, high-priced tickets and overbearing treats have become the focus of the society. How can transportation management agencies serve passengers, We think that to adapt to the objective new situation, we must implement three changes: change the function, change style, change the way of working; focus on two close: First, close to the requirements of passenger management practices, the second Is close to business owners and passengers, pull