M饭店的副总经理达吾接到顾客的投诉。顾客反映自己是这家饭店的常客,但每次来饭店的时候仍被当做是第一次来,这就很难让他们有宾至如归的感觉。这吾马上找到了管理部门,要求负责人为曾经来过饭店的顾客单独建立一套电脑程序。但是负责人面露难色地说:“如果要建立这样一套系 M Wu Hotel, Deputy General Manager received a customer complaints. The customer reflects himself as a frequent visitor to the hotel, but each visit to the hotel is still considered the first time, which makes it hard for them to feel at home. I immediately found the management department, asked the responsible person for the customers who have been to the hotel to establish a separate computer program. However, the responsible person confused and said: "If you want to establish such a system