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究竟什么是供电企业的优质服务?国家电网公司秉承“诚信、责任、创新、奉献”的企业核心价值观,以“你用电,我用心”的服务承诺,确定了“优质、方便、规范、真诚”供电服务的8字方针。其实早在几年前,由中电联牵头,全国数十家供电企业共同参与编制的《供电企业优质服务约规》,把服务理念、服务质量、服务手段、服务纪律、服务形象、服务信誉等6个方面,用“客户至上,需求为先;安全可靠、优质供电;科技先导、快捷方便;依法经营,三公兑现;文明礼貌、真诚奉献;社会监督、诺出必践”这48个字,涵盖了供电优质服务的主要环节
What is the best service for power supply enterprises? State Grid Corporation upholds the core values of “integrity, responsibility, innovation, dedication,” and “ Your power, I intentions ” service commitment to determine “high quality, Convenient, standardized, sincere ”8-word power supply service guidelines. In fact, a few years ago, led by the CEC, the country’s dozens of power supply companies to jointly participate in the preparation of “high-quality service providers regulations,” the service concept, service quality, service tools, service discipline, service image, service reputation And other six aspects, with "customer first, demand first; safe, reliable, high-quality power supply; technology leader, fast and convenient; business according to law, three honors; civilized manners, sincere dedication; Words, covering the main aspects of power supply quality services