电子商务给消费者带来便利的同时,又不可避免的使消费者权益保护工作面临着许多新问题。通过法律构建可靠的电子商务运营环境,树立消费者的信心,这已成为各国立法者的共识。我国应当参照国际立法经验尽快完善相关法律制度,加强对网络消费者的权益保护。 While e-commerce brings convenience to consumers, it inevitably makes consumer protection work facing many new problems. Establishing a reliable e-commerce operating environment through law and establishing consumer confidence have become the consensus of legislators from all over the world. Our country should make reference to the experience of international legislation to perfect the relevant legal system as soon as possible and strengthen the protection of the rights and interests of the online consumers.