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这是一个行行讲细节、事事讲细节的年代,“细节决定成败”已经成为社会各界的普遍共识。图书馆流通服务工作作为图书馆工作的核心,具有纷繁复杂、细致琐碎的特点,服务细节极容易被忽视。要提升图书馆流通服务质量,首先就应高度关注细节服务。本文在阐述细节服务重要性的基础上,对图书馆流通服务工作重点细节进行简要分析,并对其有效性展开初步探讨。
This is an era where details are spoken and details are given. “Details determine success or failure” has become a universal consensus of all walks of life. Library circulation service work as the core of the library work, with complex, detailed and trivial features, service details can easily be overlooked. To improve the quality of library circulation service, we should pay close attention to detail service first. On the basis of elaborating the importance of the detail service, this article makes a brief analysis of the key details of the circulation service of the library and explores its validity.