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大连海运(集团)公司(下简称“公司”)“海洋岛”轮自1996年底被确定为交通部文明示范“窗口”以来,以文明、优质的服务赢得了京津地区广大旅客的好评。他们称赞这条船不愧为文明示范“窗口”,代表了我国海上客运现代化的水平。一些旅客宁愿在港等一天,也非要乘上这条船不可！这种名牌效应,使公司连—津航线的经济效益和社会效益有明显的提高。就暑期运输收入而言,1997年是1996年的207％,同时还收到8445封旅客表扬信,旅客满意率为99％。总结“海洋岛”轮的示范“窗口”工作,我们的主要作法有以下几点:
Since the “Ocean Island” round of Dalian Shipping (Group) Company (hereinafter referred to as the “Company”) has been identified as the “Window of Demonstration” by the Ministry of Communications since the end of 1996, Dalian Maritime (Group) Company has won the favorable comments of the vast number of tourists in Beijing and Tianjin with its civilized and excellent service. They commended this ship deserved to be a demonstration window of civilization and represented the level of modernization of China's maritime passenger transport. Some travelers prefer to wait in Hong Kong for a day, but also to take this boat not! This brand-name effect, the company even - Tianjin route of economic and social benefits have significantly improved. In terms of summer transport revenue, 1997 was 207% in 1996, with 8445 passenger testimonials received and a passenger satisfaction rate of 99%. Summary of the “Ocean Island” round of the model window "work, our main practices are the following: