随着社会的进步和发展,人们文化生活水平的不断提高,公众的维权意识和自我保护意识日益增强,对卫生窗口服务的要求也随之越来越高,当我们的服务与公众的期望值有差距时,投诉就有可能发生[1]。预防门诊、健康体检科、艾滋病防制科、质量控制科是广州市疾控中心的对外服务窗口,分别承担着疫苗接 With the progress and development of society, people’s living standards continue to rise, the public’s awareness of self-protection and self-protection are increasing, and the requirements for the health window service are also getting higher and higher. When the expectations of our service and the public are When the gap, the complaint may occur [1]. Prevention clinics, health examination, AIDS Prevention Section, Quality Control Section is the Guangzhou Municipal Center for Disease Control Services window, respectively, to undertake vaccination