企业对职工进行任何的培训都是一个过程。培训的顾客有两个,一个是企业,一个是职工,企业需要通过培训获得从业能力合格的职工,职工需要通过培训达到从业岗位对能力的要求。用ISO9000族的观点,培训质量应该从企业和职工对培训需求的满足程度来判定,而不是其他。由国际标准化组织 Business training for workers is a process. There are two training customers, one is business and one is employee. Enterprises need to get qualified practitioners through training. Employees need to meet the requirements of competency through training. With the ISO9000 family point of view, the quality of training should be judged from the degree of satisfaction of the training needs of enterprises and staff, and not others. By the International Organization for Standardization