中国数字图书馆工程已取得了重大进展,为参考咨询实现“更丰富、更全面、更学术”的工作目标开辟了广阔的空间与平台。由文献服务上升为信息服务,而后再发展到知识服务,是参考咨询体系演进的必由之路。文章从以人为本、人文关怀和科学发展观的理念出发,提出构建参考咨询三级体系,全面营造网络环境下的知识服务模式。 China Digital Library Project has made significant progress and opened up a vast space and platform for consulting and consulting to achieve the goal of “richer, more comprehensive and more academic”. From literature service to information service and then to knowledge service, it is the only way for the evolution of reference system. Starting from the concept of people-oriented, humane care and scientific concept of development, the article proposes to build a three-level system of reference and consultation and comprehensively create a knowledge service model under the network environment.