急诊科的环境常使病人感到生疏和紧张 ,病人并非总是知道如何回答问题及如何提出问题 ,医护人员应有针对性地帮助病人 ,在 Fairfax医院急诊部 ,让病人满意已成为所有医护人员规范训练的必备技巧。管理部门制订激励政策来规范、督导医护人员做好工作。现在 ,病人主动投诉率减少 The environment of the emergency department often makes the patient feel unfamiliar and nervous. The patient does not always know how to answer the question and how to ask the question. The medical staff should help the patient in a targeted way. In the emergency department of Fairfax Hospital, patient satisfaction has become the norm for all healthcare personnel. Required skills for training. The management department formulates incentive policies to regulate and supervise the medical staff to do a good job. Now, the patient’s active complaint rate has decreased