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本文建立了应对网络舆情过程中公众及政府的知识需求分析框架,在此基础之上探讨了应对网络舆情所需要的知识来源及分类,随后对知识供应的过程进行了研究,认为首先应建立起规范的知识空间,为知识匹配和知识推送提供来源;其次通过领域匹配、知识资源匹配两个层次,提高匹配精度;最后提出了面向领域的知识主动推送框架,完成知识向知识需求者的传递。
This paper establishes the public and government knowledge demand analysis framework to deal with the public opinion and government in the network public opinion process. Based on this, the knowledge source and classification needed to deal with public opinion on the Internet are discussed. Then the process of knowledge supply is studied. Standardize the knowledge space, provide a source for knowledge matching and knowledge push; secondly, through domain matching and matching of knowledge resources, improve the matching precision; finally, propose domain-oriented knowledge push framework to complete knowledge transfer to knowledge demanders.