如何做好服务人员管理一直是令人头疼的问题。当前新机销售市场处于低迷阶段,对代理商成本管理提出了更高的要求,然而现实是,代理商普遍对服务人员的一些不规范行为只能睁一只眼闭一只眼,用好听的话讲是宽容,不好听的话讲就是纵容。问题出在哪里?虽然近10年来代理商的管理水平已经得到了大幅提升,但是代理商的管理模式基本大同小异,服务管理的发展和突飞猛进的销售速度相比显得明显滞后,特别是在市场下滑、债权问题突出的市场条件下,服务管理提升迫在眉睫。据笔者了解,当前绝大多数品牌代理商的保内服务基本是微利或持平的,而保外维修又往往和代理商无缘,二手 How to do a good job in service management has always been a headache. The current market is in a downturn of new aircraft sales agents on the cost management put forward higher requirements, however, the reality is that agents generally on the service staff some irregular behavior can only open one eye with one eye, with good words To speak is tolerance, not good to say is conniving. Where is the problem? Although the management level of agents has been greatly improved in recent 10 years, the management models of agents are basically the same. The development of service management lags behind the rapid sales growth. Especially in the market decline, Under the prominent market conditions of creditor’s rights issue, the improvement of service management is imminent. According to the author’s understanding, the current most of the brand agency’s in-service service is basically a meager profit or flat, and maintenance and repair agents are often missed, second-hand