危机管理原指企业为应对各种危机情境所进行的规划决策、动态调整、化解处理及员工培训等活动过程,其目的在于消除或降低危机所带来的威胁和损失。如今这一理念和方法已被许多行业广泛接受和引用,但危机管理目前仍是我国医院各项管理中最为薄弱的环节之一。引入先进的管理理念和方法既是现代临床实验室管理的迫切需要,也将是今后实验室发展的新课题。在2012年的课题准备和研究过程 Crisis management refers to the process of planning, decision-making, dynamic adjustment, resolution and employee training conducted by enterprises in response to various crisis situations. The purpose of crisis management is to eliminate or reduce the threats and losses caused by the crisis. Today, this concept and method have been widely accepted and quoted by many industries. However, crisis management is still one of the most weak links in the management of hospitals in our country. The introduction of advanced management concepts and methods is not only the urgent need of modern clinical laboratory management, but also will be a new topic in the future development of the laboratory. In 2012 the topic preparation and research process