进入21世纪,企业管理开始进入客户经济时代。供应商失去了把握住客户的固有优势地位,消费者已经不再听从曾经左右他们的供应商的指令,纷纷放弃曾经信任多年的老品牌。谁能够为他们提供更好的服务,他们就选择谁;谁提供不了质量高的产品 Into the 21st century, business management began to enter the era of customer economy. Suppliers have lost the inherent advantage of taking advantage of their customers, and consumers are no longer obeying orders from their suppliers who once dominated them, abandoning the old brands they’ve trusted for many years. Who can provide them with better service, who they choose; who can not provide high quality products