一个呼叫中心运营的好坏，有一个很重要的环节即是人的管理，一个良好的组织结构是呼叫中心这台大机器正常运转的基础，而作为零件的呼叫中心中的各个职位的尽职工作则是呼叫中心整体正常运转的保证。作为第一线的管理人员的坐席主管（或称之为班长、ｓｕｐｅｒｖｉｓｏｒ、ｔ A call center operation is good or bad, there is a very important part of the human management, a good organizational structure is the call center of this large machine under normal operation, and as part of the call center in various positions, the due diligence Is the call center as a whole the normal operation of the guarantee. As the first line manager of the supervisor (or monitor, supervisor, t