为了提高服务质量,树立良好的服务形象,邮政企业制定了很多服务规章和操作规范,以加强服务的标准化管理。为了落实好各项工作要求,各局也都制定了一系列服务奖惩办法,对服务中出现的各类质量问题,给予当事人通报批评或经济处罚。尽管如此,邮政服务中存在的诸多问题还是没有得到 In order to improve service quality and establish a good service image, postal enterprises have formulated many service rules and operation rules so as to strengthen the standardized management of service. In order to fulfill various job requirements, each bureau has also formulated a series of incentives and disincentives for service, which gives the parties informed criticism or economic penalties for various quality problems that arise during the service. In spite of this, many problems in the postal service have still not been obtained