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目的:讨论分析细节管理对手术室护理质量及患者满意度的影响。方法:选取2015年4月~2016年4月于浙江省永康市妇幼保健院进行手术治疗的患者共150例,采用随机数字表法分为观察组和对照组,每组75例。对照组采取常规护理,观察组在常规护理基础上实施细节管理,包括术前护理、术中护理和术后护理,比较两组的护理质量和患者满意度。结果:观察组护理质量评分明显高于对照组(P<0.05);患者满意度为92%,显著高于对照组的50.67%(P<0.05)。结论:将细节管理用于手术室护理,不仅有助于提高护理质量,还能提高患者满意度。
Objectives: To discuss and analyze the impact of detail management on the quality of care and patient satisfaction in operating theaters. Methods: A total of 150 patients undergoing surgery from April 2015 to April 2016 in Yongkang MCH Hospital of Zhejiang Province were randomly divided into observation group (n = 75) and control group (n = 75). The control group took the routine nursing. The observation group implemented the detail management based on routine nursing, including preoperative nursing, intraoperative nursing and postoperative nursing. The quality of care and patient satisfaction were compared between the two groups. Results: The scores of nursing quality in the observation group were significantly higher than those in the control group (P <0.05). The satisfaction rate was 92% in the observation group, which was significantly higher than that in the control group (50.67%, P <0.05). Conclusion: Using detail management in operating room care not only helps to improve the quality of care but also improves patient satisfaction.