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随着电力市场的发展和电能质量问题越来越受到重视,如何应用已掌握的电能质量技术手段和海量数据提升用电用户的用电质量并将其转化为自身的市场竞争力,是当前供电企业亟需关注和解决的问题。本文首先从内容和性质两个维度对电能质量服务的结构框架进行了分析,即从内容维度出发将电能质量服务分为办事流程与管理、电能质量评估与分析、高级功能服务和定制服务等4个方面;从性质维度出发将电能质量服务分为技术和管理两个层面的服务。然后重点分析了技术层面的电能质量服务,即根据不同的电能质量技术和用户需求,将电能质量服务分为免费服务、增值服务、特色VIP服务等三级服务,并详细地阐述了各级服务的服务对象和内容。最后,从办事流程与管理、投诉建议与反馈等方面简要介绍了电能质量管理层面的服务。对供电企业的电能质量服务体系研究,既能满足电网企业自身的管理需求,拓展电能质量服务的内容与市场,也顺应了电力用户日益重视电能质量的趋势,因而进行开拓性的探索是非常有必要的。
With the development of power market and the issue of power quality getting more and more attention, how to use the available power quality technology and massive data to improve power quality of consumers and transform them into their own market competitiveness is the current power supply Enterprises urgently need to pay attention to and solve the problem. This paper first analyzes the structural framework of power quality services from the two dimensions of content and nature, that is, divides power quality services into workflow and management, power quality assessment and analysis, advanced functional services and customized services from the content perspective In terms of the nature, the service of power quality is divided into two levels: technical and management. Then, it mainly analyzes the technical service of power quality, that is, divides power quality service into three levels of service such as free service, value-added service and special VIP service according to different power quality technologies and user needs, and elaborates on the service level Service object and content. Finally, the service quality management aspects of power quality management are briefly introduced from the aspects of work process and management, complaint suggestions and feedbacks. The research on the power quality service system of power supply enterprises not only meets the management needs of power grid enterprises, expands the content and market of power quality services, but also conforms to the trend of power users paying more and more attention to power quality. Therefore, pioneering exploration is very important necessary.