社会管理作为一项系统工程,创新任务千头万绪。2008年以来,嘉兴市南湖区紧紧依靠人民群众,创新和推动社会管理,取得积极成效。3年间,信访总量连续下降,信访工作年度考核从嘉兴五县(市)两区末位跃升到全市第一,群众满意度大幅提升。南湖区以群众工作统揽信访工作的做法得到中央和社会的高度肯定。 Social management as a systematic project, a multitude of innovative tasks. Since 2008, Nanhu District of Jiaxing City has relied on the masses of the people to innovate and promote social management with positive results. In the past three years, the total number of letters and visits dropped continuously. The annual assessment of letters and visits jumped from the last two places in Jiaxing five counties (cities) to the first in the city, and the masses’ satisfaction increased significantly. Nanhu District, the mass work of letters and calls the work of the overall approach has been highly affirmed by the Central Government and the community.