案例背景2016年11月6日23时许,深圳市观湖街道环观南路某酒吧,两群客人酒后发生打架闹事事件,在该酒吧上班的保安程某不幸被歹徒刺伤致死。事发后(已进行刑事案件处理,法院进行了民事赔偿判决),程某的父亲程先生(服务对象,男,54岁)作为家属,认为该酒吧作为公司应该为儿子的死亡承担相应责任并给予其经济赔偿。前期酒吧方积极接待并与服务对象沟通,期望事件得以解决,但双方始 Case Background 2016 年 6 月 6 日 23 am, Shenzhen City, Lake View Central Road, a bar, two groups of guests after the occurrence of fighting alcoholism incidents, the security guard at the bar in the process of being stabbed to death by a gangster. After the incident (criminal cases have been handled, the court made a civil compensation decision), Cheng’s father, Mr. Cheng (target, male, 54 years old) as a member of the family that the bar as a company should bear the corresponding responsibility for the death of his son and Give it financial compensation. Pre-bar parties to actively receive and communicate with clients, the expected event be resolved, but the two sides