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未来的中国用户需要的不仅仅是简单的语音服务或者接入服务,而是综合性的信息解决方案。随着经济的发展,个人收入的提高和消费开支的增加,中国开始越来越多地关注客户服务技术,用户需要的不仅仅是简单的语音服务或者接入服务,而是“一揽子”的信息解决方案,企业及运营商必须不断地提高综合信息服务的能力,通过多网络、多终端、多业务的融合及价值链的延伸从过去的单一提供语音业务变为提供综合性的信息服务。
Future Chinese users need more than simple voice services or access services, but comprehensive information solutions. With the development of economy, the increase of personal income and the increase of consumer spending, China has started to pay more and more attention to customer service technology. Users need more than simple voice services or access services, but “package” Enterprises and operators must constantly improve the capability of integrated information services. From the single provision of voice services in the past to the provision of integrated information services through multi-network, multi-terminal, multi-service convergence and value chain extension, .