【摘 要】
：
Based on the research of theories and practices related to quality evaluation of electronic services(e-services)from both home and abroad and through multiple r
【机 构】
：
School of Management Shanxi University,
【出 处】
：
Chinese Journal of Library and Information Science
论文部分内容阅读
Based on the research of theories and practices related to quality evaluation of electronic services(e-services)from both home and abroad and through multiple rounds of surveys and analyses,this article proposed an evaluation indicator system for Chinese libraries.A survey was carried out on the e-services of Shanxi Provincial Library by using SERVQUAL model.Based on the survey data,the article evaluated and analyzed the quality of Shanxi Provincial Library’s e-services by means of quadrant analysis,and put forward solutions and suggestions accordingly.
Based on the research of theories and practices related to quality evaluation of electronic services (e-services) from both home and abroad and through multiple rounds of surveys and analyzes, this article proposed an evaluation indicator system for Chinese libraries. A survey was carried out on the e-services of Shanxi Provincial Library by using SERVQUAL model. Based on the survey data, the article evaluated and analyzed the quality of Shanxi Provincial Library’s e-services by means of quadrant analysis, and put forward solutions and suggestions accordingly.
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