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本文从管理角度考察了软件质量。尽管关于软件质量及如何衡量软件质量的文章很多,但高质量的软件系统仍很少见。为了提高软件质量,建议数据处理的管理应多借鉴现代生产管理的经验。本文考察了日本的管理方法,特别是80年代初的创新——质量环。为提高软件系统的质量,不得不改变管理方法。然而,今日的数据处理人员可能不愿接受这些改变。本文对这个问题也进行了探讨。
This article examines software quality from a management perspective. Although there are many articles about software quality and how to measure software quality, high-quality software systems are still rare. In order to improve software quality, it is recommended that the management of data processing should draw on the experience of modern production management. This article examines Japan’s management approach, particularly the innovation of the early 1980s—the quality loop. In order to improve the quality of software systems, management methods have to be changed. However, today’s data processors may not be willing to accept these changes. This article also discusses this issue.