近日,空中客车直升机在提升客户满意度方面的努力取得了丰硕成果。由美国咨询公司Conklin&de Decker于去年底发布的一份调查报告显示,H135直升机的直接维护成本和直接运营成本降低了15%。同时,H125和H130直升机的相关成本也明显降低,其直接维护成本分别比同类竞争产品低8%和2%。这些维护成本的降低得益于多方面的改 Recently, Airbus helicopters in the promotion of customer satisfaction efforts have yielded fruitful results. A survey released late last year by Conklin & De Decker, a US consulting firm, shows a 15% reduction in the direct maintenance costs and direct operating costs of the H135 helicopters. At the same time, the associated costs of the H125 and H130 helicopters have also been significantly reduced, with their direct maintenance costs being 8% and 2% lower than competing products, respectively. These maintenance costs have been reduced thanks to many changes