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2016年1月12日,国家食品药品监督管理总局毕井泉局长签署第21号令《食品药品投诉举报管理办法》,该办法将于2016年3月1日起实施。办法从进一步推进社会共治的管理模式、进一步畅通投诉举报渠道、进一步细化投诉举报办理程序、进一步完善投诉举报信息管理、进一步明确投诉举报工作责任等五个方面对食品药品投诉举报管
On January 12, 2016, Director Bi Jingquan of the State Food and Drug Administration signed Order No. 21 “Measures for the Administration of Reporting Complaints about Food and Drugs”, which will be implemented on March 1, 2016. The measures are as follows: From the five aspects of further promoting the management mode of social co-governance, further clearing the channels for reporting complaints, further refining procedures for reporting complaints, further improving the management of complaints and reporting information, and further clarifying the responsibilities for reporting complaints,