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少年儿童图书馆馆员在服务过程中不可避免地会与读者发生矛盾。对读者意见类型进行分析,并从图书馆和读者两方面探讨了引起矛盾的原因,提出相应的解决对策,从而构建和谐稳定的馆读关系。
Children’s librarians in the service process will inevitably conflict with the reader. Analyzes the types of readers’ opinions, probes into the causes of conflicts caused by libraries and readers, and puts forward corresponding solutions to build a harmonious and stable library-reading relationship.