贴心服务就是爱心服务,其实质是超值服务。目前我国公共图书馆在贴心服务上与发达国家图书馆有较大差距,与银行、保险等机构相比也有明显距离。贴心服务在图书馆服务诉求中的位置在于它是图书馆服务的升华。从图书馆服务的层次体系看,贴心服务处于最高层,达到最好的服务状态。在以上论述的基础上,从3个不同角度给出公共图书馆实施贴心服务的举措。 Caring service is love service, its essence is value service. At present, the public libraries in our country have a long way to go to libraries in developed countries for caring service, and have obvious distance from banks and insurance institutions. Caring service in the library service appeal in the position that it is the sublimation of library services. From the level of library service system, attentive service at the highest level, to achieve the best service status. On the basis of the above discussion, this article gives some suggestions on the implementation of caring services in public libraries from three different perspectives.