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目的了解马鞍山市区2013~2015年卫生行政处罚和投诉举报工作情况,为规范卫生监督部门的卫生执法和提升执法能力提供借鉴和参考。方法收集2013~2015年马鞍山市卫生监督局所有行政处罚及投诉举报存档记录,对投诉举报和卫生行政处罚案件专业类别分布,投诉举报的形式和真实性以及卫生行政处罚案由进行分析。结果共收集2013~2015年马鞍山市卫生监督局受理的举报投诉141件,实施的卫生行政处罚148件。不同年份卫生行政处罚案件专业类别构成比的变化不明显,差异无统计学意义(χ2=11.36,P=0.34)。接受投诉举报的主要形式为电话举报,占所有举报的88.65%(125/141);实名举报率从2013年的36.17%下降到2015年0%,差异有统计学意义(χ2趋势=10.03,P<0.005)。举报不实的比例呈现逐年增长的趋势,从2013年19.15%增长到2015年58.33%,差异有统计学意义(χ2趋势=16.19,P<0.005)。实名举报并不影响举报案件真实性,两者之间的相关性无统计学意义(χ2=0.68,P=0.41)。行政处罚都比较集中在个别的案由上,其它案由的利用率不高。结论马鞍山市卫生投诉案件存在投诉真实性不高,行政处罚专业类别集中、行政处罚案由不丰富等问题。需要积极引导公众提高投诉案件的真实性,卫生监督机构应当丰富行政处罚案由。
Objective To understand the situation of sanitation administrative sanctions and complaints reporting in the city of Ma’anshan from 2013 to 2015 and to provide reference and reference for standardizing the health law enforcement and enhancing the law enforcement ability of health supervision departments. Methods The records of all administrative penalties and complaint reports filed by Maanshan Sanitary Supervision Bureau from 2013 to 2015 were collected. The distribution of complaints, the distribution of professional cases of sanitation and administrative sanctions, the form and truth of complaint reports and the cases of sanitation administrative sanctions were analyzed. Results A total of 141 complaint and complaint cases handled by the Maanshan Sanitary Supervision Bureau from 2013 to 2015 were collected and 148 administrative sanctions were imposed. There was no significant difference in the proportions of the professional categories of sanitation administrative punishment cases in different years (χ2 = 11.36, P = 0.34). The main form of complaint reporting was telephone reporting, accounting for 88.65% (125/141) of all reported cases. The real name reporting rate dropped from 36.17% in 2013 to 0% in 2015, with a significant difference (χ2 trend = 10.03, P <0.005). The proportion of false reports showed a trend of increasing year by year, from 19.15% in 2013 to 58.33% in 2015, with a significant difference (χ2 = 16.19, P <0.005). Real name reporting does not affect the authenticity of the reported cases, the correlation between the two was not statistically significant (χ2 = 0.68, P = 0.41). Administrative penalties are more concentrated in individual cases, the utilization of other cases is not high. Conclusion There are some problems in Ma’anshan health complaint cases, such as the low authenticity of complaints, the concentration of administrative penalties and the non-enrichment of administrative penalty cases. It is necessary to actively guide the public to improve the authenticity of complaint cases, and health supervision agencies should enrich the reasons for administrative punishment.