背景销售服务工作是一项实践性很强的工作,对技能要求很高。一个合格的销售人员,应掌握四大核心内容,即语言表达能力、销售技巧、销售心理的掌控和规范的服务礼仪。在实际运用中,很多销售人员往往重视销售技巧而忽略规范的服务礼仪,从而导致销售失败。06级商贸专业本学期开设了《销售语言技巧与服务礼仪》 Background Sales and service work is a highly practical job requiring a high level of skill. A qualified sales staff, should grasp the four core elements, namely, language skills, sales skills, sales control and psychological control of service etiquette. In practice, many sales staff tend to focus on sales techniques and neglect of standardized service etiquette, resulting in sales failure. 06 Commerce and Trade this semester opened a “sales language skills and service etiquette”