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服务部门以零件管理费和零件费的形式与被服务部门结算,不再以件换件。费用不结现金,挂账于销售公司配件科,用于服务站购买配件,以激发服务部门购件参与服务的热情。一拖(洛阳)柴油机公司(简称柴油机公司)的服务系统原来采用的是借件服务模式。所谓借件服务即服务站在服务配件储备不完善的情况下,接到用户报修后,发借条从驻外中心处借取相应配件用于服务,若无配件只有从本部发运。这种模式存在以下问题:第一,借件服务模式使配件发运频次高、发运时间长,不能保证及时服务,常常引起用户抱怨、主机厂投诉,同时增加了公司的人力
Service department to the part management fee and parts fee form with the service sector settlement, no longer in pieces. Costs are not cash, hanging accounts in the Sales Company Accessories Division, for service station to buy accessories to stimulate service sector purchase participation in the service enthusiasm. The service system of YTO (Luoyang) Diesel Engine Company (referred to as Diesel Engine Company) originally adopted the service model of borrowing pieces. The so-called loan service is a service station service station in the case of imperfect reserves, after receiving the user repair, the loan from the Center to borrow the appropriate accessories for service, if only parts shipped from the Department. This model has the following problems: First, the loan service model to enable parts delivery frequency, shipping a long time, can not guarantee timely service, often causing users to complain, OEM complaints, while increasing the company’s manpower