在政府采购中,对服务的需求往往被忽视,而服务恰恰是产品应用中重要的一环。4月初,《每周电脑报》进行了“2005IT产品政府采购满意度调查”,结果显示,采购人对所采购产品的售后服务满意度较低。为什么会存在服务的问题,如何解决?厂商针对政府采购的产品又提供了哪些服务?为此,记者采访了获得“2005IT产品政府采购满意度调查”推荐品牌的IBM、惠普、戴尔、联想、浪潮、清华同方、EPSON等厂商。 In government procurement, the demand for services is often overlooked, and service is precisely an important part of product applications. In early April, Weekly Computer reported “Satisfaction Survey of Government Procurement of 2005IT Products”. The results showed that the purchaser was not satisfied with the after-sales service of the purchased products. Why is the problem of service, how to solve? Manufacturers for government procurement of products and provide what services? To this end, the reporter interviewed get “2005IT products government procurement satisfaction survey” recommended brands IBM, Hewlett-Packard, Dell, Lenovo, the wave , Tsinghua Tongfang, EPSON and other manufacturers.