需求背景 中国是世界上航空业增长最快的国家之一,在过去10年内以每年20％的速度增长。总体上来看,航空旅行业的扩大增加了全球机场的竞争压力,迫使机场更加高效地运转来提高生产率和顾客服务水平。 面对日益增加的大批技术决策,机场负责人想了解在哪些地方实行自动化能够降低成本、增加员工的生产率,以及是否应该采用客户机/服务器的开放式解决方案,以取代传统的系统。更为重要的是,他们想了解技术如何帮助他们为顾客提供更好的服务。 中国航空公司一直在探讨同样的问题。作为中国最大的航空公司,中国航空公司不仅认识到自己需要使用一流的技术来满足新的、分散的需求,而且懂得技术 Demand Background China is one of the fastest growing aviation industry in the world and has grown by 20% a year over the past 10 years. Overall, the expansion of air travel has added to the competitive pressures at airports around the globe, forcing airports to operate more efficiently to improve productivity and customer service. In the face of an increasing number of technology decisions, airport leaders wanted to understand where automation could reduce costs and increase employee productivity, and whether client / server open solutions should be used to replace traditional systems. More importantly, they want to understand how technology can help them deliver better service to their customers. China Airlines has been exploring the same issue. As China's largest airline, Chinese airlines not only realize they need to use state-of-the-art technology to meet new, fragmented needs, but also know technology