0引言目前,航运形势持续低迷,受船员成长背景等各种因素的影响,船员综合素质与航运市场的实际需求存在一定差距。因此,船公司或船员服务机构要以服务型管理为理念,关爱船员,激发船员的积极性,使其更好地为船舶所有人和航运事业服务。江苏远洋运输有限公司(以下简称江苏远洋)经过多年探索和实践,逐步形成服务型管理模式,在服务船员的基础上,带领船员为公司和外派船舶所有人服务。本文对船员管理方面的4个“一”(即一 0 Introduction At present, the downturn in shipping situation and the background of seafarers’ growth have affected the overall quality of seafarers and the actual demand in the shipping market. Therefore, the shipping company or crew service agencies should take the concept of service-oriented management, love the crew and inspire the enthusiasm of the crew so that they can better serve the shipowners and shipping businesses. After years of exploration and practice, Jiangsu Ocean Shipping Co., Ltd. (hereinafter referred to as Jiangsu Ocean), has gradually formed a service-oriented management mode that will lead the crew to serve the company and the shipowner on the basis of service crew. This article on the crew management of the four “one” (ie one