“委屈奖”应辨证分析李雪志某局为服务工种设立了“委屈奖”，对此笔者谈点看法。因用户原因受了委屈，确实让人同情。但在接待用户的过程中，除了要辅以和蔼可亲的态度以及必要的忍让克制外，还要向用户解释清楚用邮的道理、规定和政策，帮助用户理清自己的疑惑和误解，... “Grievance Award” should be dialectical analysis Li Xuezhi a bureau for service workers to establish a “grievance award”, which I talk about. Because of user reasons suffered grievances, indeed sympathetic. However, in the process of receiving users, in addition to be affable with affable attitude and the necessary restraint restraint, but also to explain to the user using the postal truth, rules and policies to help users sort out their doubts and misunderstandings, ...