经营者和消费者之间的交易活动,应当有一定的规则,以防止或减少消费纠纷的发生。作者潘光政认为,根据我国有关的法律、法规,在交易活动中双方应当遵循的有七个基本原则,它们是:约定原则、自愿原则、平等原则、公平原则、诚实信用原则、文明服务原则和遵守职业道德。作者在文中逐条介绍了这些原则。 There should be certain rules in the trading activities between business operators and consumers to prevent or reduce the occurrence of consumer disputes. According to Pan Guangzheng, according to China’s relevant laws and regulations, there are seven basic principles that the two parties should follow in trading activities: the principle of agreement, the principle of voluntariness, the principle of equality, the principle of fairness, the principle of good faith, and the principle of civilized service. Compliance with professional ethics. The author introduces these principles article by article.