银行业消费者保护工作要认真贯彻落实2014年银行业监管工作会议精神,推动银行业金融机构切实履行保护消费者职责,提升银行业消费者权益保护工作水平,全面推进消费者金融宣传和教育等年度重点工作,开创金融消费者权益保护的崭新局面 Banking consumer protection work should conscientiously implement the spirit of the 2014 Banking Regulatory Conference to promote the banking financial institutions to earnestly fulfill their duties to protect consumers and enhance the protection of the rights and interests of consumers in the banking industry and comprehensively promote consumer financial advocacy and education Annual key work, and create a new situation of financial consumer protection