如果有一天,傲慢的机组成员因为行李遗失或航班误点而向你致以诚挚的歉意,这难道不是一件让人高兴的事吗?如果你乘坐的是大陆(Continental)航空的头等舱,你便能享受到这样的待遇。 从20世纪90年代中起,许多公司都希望其从客户及企业数据中获得更多的收入。但它们不知道如何有效地利用这些资源。起初这些公司会投入大量资金建立一 If one day, the arrogant crewmembers apologize to you for the loss of your baggage or flight delays, isn’t it a pleasure? If you are in the first class of Continental Airlines, you Can enjoy this kind of treatment. Since the middle of the 1990s, many companies have hoped that they will receive more revenue from customer and corporate data. However, they do not know how to effectively use these resources. At first these companies will invest a lot of money to build a