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商家爱鼓吹“顾客至上”。现代科文公司总经理彭坚却认为,首先要让内部员工满意,员工才能做到让消费者满意。
Businesses love advocating “customer first”. PENG Jian, general manager of Hyundai Kewen Company, believes that the first thing to do is to satisfy the internal staff so that the staff can satisfy the consumers.