目前食品安全纠纷、旅游服务纠纷等众多消费者遭受侵权的情况呈多发趋势,然而学界对消费者群体性纠纷的研究仍不够深入,出现舆论热而研究冷的局面。因此通过社会调查深入分析消费者群体性纠纷有别于一般群体性纠纷的因素,在制度层面构建一种“类型化”纠纷解决机制成为最终保护消费者合法权益的关键。 At present, many consumers are infringing on food safety disputes and travel service disputes. However, there is still a lack of deep research on consumer group disputes in academia. The public opinion is hot and cold is being studied. Therefore, through social investigation, the author analyzes the factors which are different from general mass disputes in mass disputes of consumers and constructs a “type ” dispute resolution mechanism at the system level to become the key to ultimately protect the legitimate rights and interests of consumers.