信访档案是机关在处理人民群众来访工作中直接形成并集中保存起来的具有查考利用价值的文字、图表、事物、声像等真实记录。信访档案工作作为档案工作的一个组成部分,是档案部门为民服务的重要工作渠道。如何管理好信访档案,更好地为处理信访案件服务,已经成为当前档案工作的一大热点,直接关系到人民群众的合法权益与社会的和谐稳定。笔者现就怎样 Petition files are the true records of the texts, diagrams, things, audio-visual images and so on that are directly formed and centrally preserved by the organs in handling the people’s visiting work. As an integral part of the archives work, petition file work is an important work channel for the archives department to serve the people. How to manage petitions letter and file and serve the petition better has become a hot issue in the current archives work and has a direct bearing on the legitimate rights and interests of the people and the social harmony and stability. What is the author now?